Support
We reply in your language, usually within two working days.
Contact
E-mail: support@finzart.ch
To speed things up, state the app version (Settings, then Help), your phone model and if possible a screenshot. Never send the password of your backup.
Write to us
A question about Finz’art, a specific need, a remark: the form comes straight to us. We usually reply within two working days.
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Getting started
Create your account, then use Finz’art in your browser, on computer, iPhone or Android. Create your account · Sign in
Frequently asked questions
How much does it cost? CHF 39.90 per month or CHF 399.– per year, everything included and with no commitment. The yearly plan amounts to two months free.
Where is my data? On your phone, in the app. With your Finz’art account (Settings, then My account), it is also copied to the Finz’art server, so you can find it on your other devices. Without an account, nothing leaves the device, except the photo of a document you scan and your voice when you dictate with “Speak”, transcribed by your phone, by Apple’s or Google’s service, by your browser’s or, with an access code, by the Finz’art server in Switzerland, and what you give the assistant if you have entered an access code.
How do I use Finz’art on two phones? Create an account on the first (Settings, then My account), confirm your address with the code received by e-mail, then sign in with the same account on the second. The data comes together.
I have not received the code by e-mail. Check your spam folder. The “Send a new code” button sends a new one, at most three times an hour; each new code cancels the previous one. The code has six digits and is valid for 24 hours.
My phone and my account each have data, what happens? The app asks you before syncing: merge (everything is kept) or replace with the account’s data (a safety copy is made first). Nothing is decided for you.
I have lost the password of my backup. The file is unreadable without it, for us too. So we cannot recover it. Create a new backup with a password that you keep in a safe place.
Scanning does not work. Scanning needs an Internet connection and your consent, requested at the first scan and revocable in Settings, then Data and security. On a phone, the shared recognition service can be saturated at peak times: try again, or, with a confirmed Finz’art account or an access code, turn on “AI analysis” in Settings, then Advanced: the photo then goes through the Finz’art server, which has it read by Anthropic’s Claude model, in the United States, and keeps none of it.
From a browser, I cannot print a quote or an invoice. Tap “Preview” or “Send”: the document appears full screen. “Save” gives a PDF file. On a phone, “Share the PDF” hands it, already attached, to email, WhatsApp or printing. On a computer, “Print” also opens the print dialog.
Can I pay my suppliers from Finz’art? The app makes no transfer, it prepares the order. In Expenses, “Pay expenses”: tick the invoices to settle, the app writes a pain.001 file, the Swiss standard, which you import into your e-banking. Nothing leaves without your signature there.
And to pay a single invoice, without a file? On the expense’s page, “Pay by QR” shows the same code as the supplier’s payment slip, rebuilt from the IBAN, the reference and the amount: scan it with your bank’s app.
Is my QR-bill really valid? Yes. The reference, the IBAN and the dimensions follow the Swiss specifications. Just check that your IBAN (or QR-IBAN) and your address are correct in Settings, then Invoicing.
How do I delete all my data? Without an account, uninstall the app, or use “Erase everything” in Settings, then Data and security: nothing is kept elsewhere. With an account, first delete the account from the same group: the server erases everything it held.
How do I enable the assistant? With a Finz’art account whose address is confirmed, the assistant is ready: on the first send, the app asks for your consent, which you can withdraw in Settings, then Data and security. Each aid is then set in Settings, then Automations. The “AI analysis” setting, in Settings, then Advanced, only concerns the reading of scanned documents.
What is a job site for? To gather the quotes, invoices, purchases and hours of one piece of work to see its margin. Create the job site, then choose it in the form of a quote, an invoice or an expense. The home screen timer clocks hours in one tap.
My accountant wants a journal of entries. The accounting export attaches a third file, the journal of entries, with the debit and credit accounts. The account numbers can be changed in Settings, then Accounting and VAT.
Can I offer TWINT to my clients? Yes, if you have a TWINT business account: paste its payment link in Settings, then Invoicing. It appears on the invoice in addition to the QR-bill.